Refund Policy

Due to the nature of research-use products, all sales are generally final.

We do not accept returns or offer refunds for products that have been opened, used, or improperly handled.

If your order arrives damaged, incorrect, or incomplete, please contact us within 3 days of delivery.

Include your order number and a description of the issue. Photos may be required to verify the claim.

If approved, we may offer a replacement or refund at our discretion.

Once an order has been shipped, responsibility is transferred to the shipping carrier.

If a package is delayed or lost, customers should first contact the carrier using the provided tracking number.

ORP will assist where possible but does not guarantee refunds for carrier-related issues.

Customers are responsible for providing accurate shipping information.

We are not responsible for orders shipped to incorrect addresses provided at checkout.

If a refund is approved, it will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Initiating a chargeback without contacting us first may result in account restrictions or refusal of future service.

We encourage customers to contact us directly to resolve any issues quickly and fairly.